An identity system of record for KYC, KYB and AML gives regulated businesses one governed place to request checks, preserve consent, retain provider responses, manage exceptions, record review decisions, and make identity evidence available to wider risk workflows. It should not be confused with a single verification vendor or a database that merely stores pass and fail statuses.
A strong RFP asks how the platform operates across the customer lifecycle. Individual onboarding, business onboarding, beneficial-owner review, sanctions and PEP screening, periodic refresh, fraud investigation, and transaction monitoring all need reliable identity evidence, but they may use different providers and policies.
Define the system-of-record boundary
Decide which system owns the customer profile, which owns verification evidence, and which owns transaction decisions. An identity platform can orchestrate checks and preserve evidence without replacing the core banking, CRM, customer master, or transaction monitoring platform.
Remllo separates these responsibilities. Remllo Identity manages supported KYC and KYB verification workflows. WatchTower handles transaction monitoring, fraud and AML decisions, alerts, and cases. In integrated deployments, supported identity events can be forwarded so analysts can review verification context alongside transaction activity.
RFP requirement 1: individual and business verification
The platform should distinguish individual KYC from business KYB. Individual checks may include document, biometric, identity, tax, registry, sanctions, or PEP checks depending on configured providers and supported markets. Business verification may include registration status, company details, directors, shareholders, beneficial owners, tax identifiers, and connected-person screening.
Ask the vendor to state which checks are delivered, which depend on a provider, which markets are supported, and what happens when a registry or verification service is unavailable. Coverage should never be implied from a generic global label.
RFP requirement 2: provider orchestration
A system of record should route the right check to an approved provider without losing the institution's canonical request and result. It needs idempotency, retries, timeouts, provider-specific errors, normalized statuses, raw evidence controls, and a route for manual review.
Provider credentials must be encrypted and hidden from routine users. Switching or adding providers should not erase historical evidence or force every downstream system to understand a new response format.
RFP requirement 3: consent and evidence
Every verification should record the consent or lawful workflow under which it was requested, the subject, check type, provider, timestamps, result, evidence references, and review history. The platform should support retention and deletion policies appropriate to the institution's obligations.
Evidence should be reviewable without exposing unnecessary personal data. Roles, masking, exports, audit access, and support procedures need explicit controls.
RFP requirement 4: decisions and exception review
A provider response is not always the institution's final decision. A mismatch, partial result, possible sanctions match, failed liveness check, or unavailable source may require review. The platform should keep provider status, internal decision, reviewer, rationale, evidence, and timestamps separate.
Ask how teams assign reviews, request additional information, resolve false positives, reopen decisions, and reproduce the state that existed when approval was granted.
RFP requirement 5: AML and fraud integration
Identity evidence becomes more valuable when it is available to risk operations. Transaction monitoring may use verified customer identifiers, business ownership, risk indicators, sanctions evidence, or verification status as optional context. Fraud investigations may need device and access evidence alongside onboarding history.
The integration should not make identity a hard dependency for every transaction. WatchTower supports transaction-only monitoring and can use identity enrichment when it is present. Missing enrichment should be visible rather than silently guessed.
RFP requirement 6: security and tenant isolation
For multi-tenant platforms, every institution must have separate subjects, checks, provider credentials, configuration, evidence, reviewers, and audit logs. Administrative access should be internal, authenticated, role-restricted, and attributable.
The RFP should cover encryption, data residency, access reviews, MFA, secret management, logs, incident response, retention, subprocessors, backups, disaster recovery, and evidence exports. Test tenant boundaries rather than accepting a policy statement.
RFP requirement 7: APIs and operational reliability
Request a documented API for creating verification sessions, supplying required subject data and consent, retrieving normalized status, receiving signed result webhooks, and reconciling delayed outcomes. Confirm idempotency, rate limits, retry policy, webhook verification, and versioning.
Operational dashboards should show pending, failed, review-required, and completed checks. Provider health and exception queues matter because an onboarding system can become a customer-experience bottleneck when failures are hidden.
How Remllo fits the RFP
Remllo Identity supports individual and business verification workflows, provider routing, consent records, normalized results, exception review, evidence, and per-user auditability. Supported checks and countries depend on the configured providers and deployment.
WatchTower complements Identity with tenant-scoped transaction monitoring, configurable rules, screening evidence, fraud and AML decisions, alerts, cases, reporting, and audit history. The products can operate independently or exchange supported context where an integrated workflow requires it.
Proof-of-concept scenarios
Test a successful KYC session, a KYB case with connected people, a partial provider response, a possible screening match, missing consent, duplicate request, webhook retry, provider outage, manual review, rescreening, and a transaction investigation that receives identity context. Require evidence for each transition.
Score delivered capability separately from configuration, provider dependency, custom work, and roadmap. The final RFP decision should name the system boundaries and owners, not just the selected vendor.
Explore Remllo Identity, review WatchTower, or request a demonstration using your onboarding checks, providers, exception paths, and AML workflow.
