SLA Configuration
How SLA settings help teams manage response expectations in WatchTower.
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What SLA settings do
WatchTower supports organization-level SLA configuration so teams can align operational handling with internal policy.
SLA timing typically covers
- assignment
- review
- escalation
- closure
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Why this matters
Transaction monitoring is not only about detecting suspicious activity. It is also about responding within acceptable operational timeframes.
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Recommended approach
Start with a simple SLA policy and refine it as your team matures.
Base the model on
- case volume
- analyst capacity
- severity expectations
- regulatory obligations
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