Organizations
Organization boundaries, members, roles, settings, and organization-scoped operations.
Organization isolation
Transactions, cases, reports, rules, and users are scoped to the organization boundary.
Admin controls
Manage members, roles, SLA, thresholds, webhook settings, and API key lifecycle from one place.
Operational auditability
Track key organization actions across onboarding, access control, support operations, and key management.
Organization boundary
Every customer account in WatchTower is represented as an organization. This is the main isolation boundary for the product.
Scoped by organization
- transactions
- alerts
- cases
- rules
- reports
- notifications
- users, invites, and roles
What admins manage
Organization admins manage the operational configuration that makes each organization usable and governable.
- webhook URL
- thresholds
- SLA configuration
- API key lifecycle
- allowed IPs
- team members and roles
Team management
Admin actions
- invite members
- change roles
- remove members
WatchTower prevents critical account-management mistakes such as removing your own membership accidentally or removing the last admin in an organization.
Audit and support visibility
Audit logs and organization-level settings help your team understand onboarding progress, ingestion health, and sensitive operational changes over time.
- API key lifecycle changes
- member and role changes
- admin support actions
- onboarding and organization milestones