Troubleshooting
Common failure modes when integrating Identity into customer onboarding and verification workflows.
Common causes of failed rollouts
- customer references not being preserved across session creation and reconciliation
- webhooks not being verified or retried idempotently
- session-based verification not being reconciled back to the backend-created customer reference
- trying to send raw evidence into downstream systems that should only receive summaries
If WatchTower is linked
- check that Identity and WatchTower are linked correctly first
- confirm identity-safe context is being published
- confirm WatchTower is only receiving summaries, not raw identity artifacts